Quality 4.0 for Processes and Customers

Purpose: Considering the speed of technological development towards Industry 4.0 era change is necessary for managerial aspects in industrial companies. In this paper an attempt made to understand influence technologies on Quality concept better. Methodology/Approach: Two were analysed order achieve goal – quality management and customer satisfaction. The based a literature review pilot study questionnaires prepared research purposes. Findings: It was found out that emergence new beneficial Management processes Moreover, greatly described by amount data now available analysis. However, as its infancy, still required. Research Limitation/Implication: As conducted Czech Republic, results are limited according territory. Also, from SCOPUS WoS databases English, thus further studies other languages might be needed. Originality/Value paper: Although tools used already known accepted advanced not clear. influence.